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6 Oct 2026

TikTok to add AI-powered discovery and one-click checkout to its platform

CX Dive

TikTok is introducing an AI-powered shopping experience that combines a new Shopping Assistant with one-click checkout. The conversational tool can answer questions about product details, sizing, shipping and availability, while remembering preferences throughout the shopping journey. Together with the Buy Direct feature, it enables users to move from discovery to purchase without leaving the platform.

The update reflects the continued evolution of social commerce, as platforms work to remove friction between inspiration and transaction. For brands, it highlights the growing importance of meeting consumers within platform ecosystems where product discovery, decision-making and purchase increasingly happen in one seamless experience.

© By Publicis Media

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